Delivery & Returns

Delivery:

All items are shipped the next working day. A confirmation email will be sent once your item has been dispatched.

We use Royal Mail for shipping within the UK but sevices may vary on orders from outside the UK.

Royal Mail 1st Class signed for

Royal Mail 2nd Class signed for

Royal Mail Special Delivery

Shipping to outside the UK will be a Tracked and Signed for service. Proline Equine are not responsible for any custom fees that are incurred or be responsible for any custom fees if items are returned.

When placing your order please ensure you provide us with your correct postal address as we won’t take responsibility for goods being dispatched to the wrong/old address.

COVID-19:

We endeavour to provide a first-class service for all of our customers, but please be aware deliveries may be delayed due to the current Covid 19 restrictions. Proline Equine cannot be held responsible for delays out of our control due to the postal services.

Returns:

We sincerely hope you don’t need to, but if for any reason you wish to return your item, please inform us within 48 hours of receiving your package to sales@prolineequine.com where we can assist you further.

Please ensure the item is returned unworn, all tags are still attached and the item is in the original packaging. Unfortunately, we cannot accept the returned item if it doesn’t comply with our returns policy.

Please include the returns slip inside the packaging to avoid any delays with processing your refund.

We will refund or exchange the item in full upon inspection of your returned item, excluding the cost of the return postage unless the item is faulty then we will refund the return postage too.

Our garments are all rigorously tested and quality checked during and after the manufacturing process. We also undertake thorough quality control inspections before a garment leaves our warehouse. We recommend customers check their item before wearing it and contact us straight away if there are any noticeable faults. Proline Equine cannot be held responsible and reserve the right to not refund any item which has been damaged intentionally or unintentionally by the customer. Proline Equine reserve the right to withhold funds if we suspect the returning items have been used or worn or offer a replacement if the garment is faulty. We will not refund items due to reasonable wear and tear.

We aim to process refunds within 24 hours of receiving the item back, but please do allow up to 5 working days for the refund to show on your bank statement.

Customers have full responsibility of an item until it reaches Proline Equine. We highly recommend customers obtain proof of postage and use a signed-for/insured postage option when returning an item back to us. We will not be held responsible for lost/damaged items.

***Free delivery over £70 subject to all products up to the value of more than £70 not being returned. If a return is made the standard shipping value of £3.90

will be deducted from the refund***

If you require any help, please contact us at;

sales@prolineequine.com