Delivery & Returns

Delivery:

All items are shipped by the next working day. A confirmation email will be sent once your item has been dispatched.

We use Royal Mail for shipping within the UK but sevices may vary on orders from outside the UK.

Royal Mail 1st Class Tracked

Royal Mail 2nd Class Tracked

Royal Mail Special Delivery

Proline Equine Ltd are not responsible for any custom fees that are incurred, nor are we responsible for any custom fees if items are returned. We highly recommend that our international customers use the International Tracked option for shipping, any customer using the economy service does so at their own risk.

When placing your order please ensure you provide us with your correct postal address as we won’t take responsibility for goods being dispatched to the wrong/old address and no refund will be issued.

Once your order is placed it cannot be changed if we have already dispatched it, so please take the time to check all your details are correct.

COVID-19:

We endeavour to provide a first-class service for all of our customers, but please be aware deliveries may be delayed due to Covid 19. Proline Equine Ltd cannot be held responsible for delays out of our control due to the postal services.

Returns:

Christmas returns extended, for any product purchased from Nov 15th, you can return these up to 25th January 2022.

We sincerely hope you don’t need to, but if for any reason you wish to return your item, please inform us within 48 hours of receiving your package to sales@prolineequine.com where we can assist you further.

Please ensure the item is returned unworn, all tags are still attached and the item is in the original packaging. No make up stains, deodorant marks, scents/perfumes, pet hairs etc… please return the item in a resalable condition, as it was received in. Unfortunately, we cannot accept the returned item if it doesn’t comply with our returns policy.

Please include the returns slip inside the packaging to avoid any delays with processing your refund.

We will refund or exchange the item upon inspection of your returned item, excluding the cost of the return postage (unless the item is faulty, then we will refund the return postage too).

Our garments are all rigorously tested and quality checked during and after the manufacturing process. We also undertake thorough quality control inspections before a garment leaves our warehouse. We recommend customers check their item before wearing it and contact us straight away if there are any noticeable faults. Proline Equine cannot be held responsible and reserve the right not to refund any item which has been damaged intentionally or unintentionally by the customer. Proline Equine reserve the right to withhold funds if we suspect the returning items have been used or worn or offer a replacement if the garment is faulty. We will not refund or replace items due to wear and tear.

We aim to process refunds within 24 hours of receiving the item back, but please do allow up to 5 working days for the refund to show on your bank statement.

Customers have full responsibility of an item until it reaches Proline Equine. We highly recommend customers obtain proof of postage and use a signed-for/insured postage option when returning an item back to us. We will not be held responsible for lost/damaged items.

***Free delivery over £95 subject to all products up to the value of more than £95 not being returned. If a return is made the standard shipping value of £4.70 will be deducted from the refund***

If you require any help, please contact us at;

sales@prolineequine.com